All returns MUST have a RETURN AUTHORIZATION NUMBER (RAN).  Packages without an RAN will be refused so please contact us to arrange for returns.

A refund will be issued upon receipt of the return. A restocking fee may apply to returns.  For any additional questions or information plase contact us at amazon@touchofeurope.net

Please see the two exceptions below.

We cannot accept returns on certain clothing items (underwear) - we have sizing charts and all information provided in each listing.  Please make sure you check for sizes and ask any questions prior to ordering. The sizing charts are detailed, and we are happy to answer any questions you might have.  If an item is not as described or does not correspond to the sizing charts, we will of course provide a refund.

We order the items from the supplier as they get ordered from us, and we cannot return them, so we need to make sure you get the right item. 

Exchanges are sometimes possible, with a restocking fee.  However this is not feasible for underwear for hygienic reasons.

We will allow a return on clothing items (except underwear) but we reserve the right to charge  10% restocking fee.

Returns on foods & skincare depend on the issue.  For hygiene reasons we cannot accept returns on any opened item, or later than 7 days after receipt.  Returns are only accepted if the item is not exactly as described.  We take great care to select high quality items and to describe them completely and accurately.  We will be happy to answer any additional questions prior to purchase.

Returns must be received with a Return Authorization Number (RAN) and within 7 business days.  Items must be in new and unused condition.

Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, please contact Touch of Europe Customer Service:
1 866 764 2975

For questions about a charge that has been made to your credit card, please contact Amazon.